[]

 

YOUR ART DEPT. SHOP POLICIES

 

THE FOLLOWING IS VERY IMPORTANT INFORMATION, PLEASE READ.

ALL ORDERS PLACED ONLINE ARE CUSTOM ORDERS.  CUSTOM MADE ITEMS ARE NOT ABLE TO BE RETURNED, EXCHANGED OR REFUNDED. ALL SALES ARE FINAL. 

 

 

PRINT / DECORATION PLACEMENT:

We will follow our standard placement specs for all decoration processes unless otherwise approved prior to production.  There is no way to efficiently and accurately measure a distance from the collar of one shirt to the next.  Each garment is made slightly different and loaded onto the presses in a quick, single motion. If you request a shirt that has the design 2″ down from the collar, we will use that as a guide and do our best to make sure all shirts hit that target.  However, all shirts will not hit exactly 2″. They may be off as much as an inch in any direction.  This will not be considered a misprint and we will not reprint or refund these shirts.  Anything over an inch and a half from your desired placement will be considered for reprint.  If no placement is requested we will use our standard specs to place design.

 

TURNAROUND TIME:

The turnaround time on your order starts when you’ve approved all proofs, paid in full and we have all information required to complete your order (all artwork, products, sizes, details, etc.) Delay in receipt of any of this info can/will result in production delays.  

 

  • Our Standard turnaround time is 5-10 business days based on our current workload.
  • Complex orders/add-ons may increase this time.
  • Delays in the approval of mock up can/will result in production delays.
  • Any order changes after the order is placed will also cause production delays.

 

YOUR ART DEPT. will not be responsible for for delays resulting from any of the above reasons and we can not guarantee your deadline if these instances occur.  Therefore, please make sure you know exactly want you want and need before finalizing your order.  If you have a specific deadline for your order, it is very important that you let us know when you place your order.  A rush fee may apply.   If you do not notify us of a due date until after your order has been placed and pushed through our system, we may not be able to accommodate your request.  Any circumstances out of the control of YOUR ART DEPT. (weather delays, shipping errors by suppliers, out of stock merchandise, Acts of God, etc.) may also require more time and are not factored into the initial turnaround time estimate. YOUR ART DEPT. is not responsible for these delays.

We do offer RUSH service if needed. Rush Fees are applied as follows:

  • 3-4 Business days: 30% of total order
  • 1-2 Business days: 40% of total order

If needed we may have to expedite shipping of your items to get them to our shop in time to meet your deadline. If so, you will be responsible for those shipping fees.

 

PROOFING:

All artwork is to be approved by digital proof through email or by coming into the shop.   Artwork must be checked for spelling, color, sizes ordered, placement/size of artwork, and overall accuracy by the customer. It is very important to look over every detail of your order, as this is exactly how it will be produced.   

  • We will not accept responsibility for corrections not implemented and/or requested after artwork approval.   
  • Any modification requested after customer approval will result in production delays and additional expenses for which the client will be invoiced for accordingly.
  • Any delays in the approval process longer than 24 hours after proof was sent can/will result in production delays. 

 

YOUR ART DEPT. does try and catch mistakes ahead of time, however we will not be responsible if you proof is approved with errors.  We may however offer to redo the job at a discounted rate in the event your order was approved with errors.

 

ARTWORK:

Our customers have come to rely on our design team to bring their ideas to life.  We do most production artwork at minimal to no charge providing you are placing an order with us.  However, if you are providing artwork and it needs recreated or if we have to spend a considerable amount of time on it, it will be billed at $50 per hour with a $25 minimum.  We will let you know in advance if this is the case and give you an estimate of total time/cost.   

 

If you are providing artwork please make sure it meets these guidelines to avoid art costs

  • Best file type: PDF, EPS, or .AI 
  • All files must be 300 DPI or Vector format.
  • Text must be converted to outlines. 
  • Original files will help us produce the best prints, please ask about sending large files via dropbox.

Printing, stitching, and other printed items can only be as good as the artwork. YOUR ART DEPT. will not be responsible for poor quality customization due to poor artwork.  YOUR ART DEPT. is also not responsible for any misspelling or errors in your provided artwork.

 

SHIPPING:

Many of our vendors offer us free shipping which we pass on to you. However, orders under $200 from any one vendor that does not offer free shipping will be charged a $15 shipping fee

 

INK CHANGE FEES:

Your order is priced in part based on the number of colors to be printed. At times our customers request to have the colors printed to be changed mid run for various reasons. Many companies treat these as an entire separate order costing the customer a fortune. We simply charge an ink change of $10 per color.

 

ADD-ON POLICY:

Here at YOUR ART DEPT. we do not set minimums on the number of shirts you order. That being said, the set up process for Screen Printing is very time consuming and involved. There is a huge cost in tearing down jobs and putting them back up again over and over.  At times customers do need to add on more shirts to an order after they have already picked up. In the event the policy is as follows….IF the order has started production we will have to run the order as another order.  IF the order has not started production we will update the order and relative pricing.  This may incur expedited shipping costs to get the added garments into production on time.

 

DAMAGE, SPOILAGE & GARMENT LOSS:

Garment spoilage does occur in the embroidery & screen printing business and must always be considered in your costs as a seller of embroidered or printed goods.   Spoilage can result from mechanical failure (a blown oil gasket), broken bobbin, power failure, broken needle, burnt wearables as well as human error (transposed number).  When a spoilage situation occurs, YOUR ART DEPT. recognizes the Industry Standard of 2% Spoilage allowance per order as rounded up to the next whole piece.  

YOUR ART DEPT. limits its liability per item sewn to $40.00.  YOUR ART DEPT. embroidery will issue a credit on all verified fault spoilage over 2% per order and 4% on Dark Garments for Screen Printing, however no credit will be given under any circumstances for errors within the 2% allowance.  All orders by this definition are allowed one piece spoilage (even an order of one). 

 

GARMENT DISCLAIMER:

YOUR ART DEPT. is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and or garment defects (holes, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we can not guarantee each garment. We are not the manufacturers of these garments so we cannot ensure their construction.  We highly recommend ordering 5% extra of each size if an exact count is important.  If you find any of these garment defects please let us know and we will work with the manufacturer to attempt to get you a refund.  We will not refund or exchange any garment due to fit.

 

QUALITY ASSURANCE:

We try and check every garment as it’s completed, but there are times when some mistakes will make it out the door. It is your responsibility to check over garments as you receive them.  We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with your order.  YOUR ART DEPT. will not be responsible for errors with your order after the 72 hour window.  YOUR ART DEPT. will also not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer.  

 

While we do issue quality checks of the garments, the final quality assurance check lies in the hands of you, our customer.  Upon receiving your order you will sign off on a pick up sheet stating that everything is satisfactory and approved.  Your signature and taking of the goods constitutes your acceptance of said goods. 

 

We use the same set of screens per design.  This means the image printed will stay consistent in size regardless of the apparel sizes.  If you would like different image sizes on different apparel sizes you must let us know ahead of time.  Each set of screens will be counted as a separate order and priced accordingly unless otherwise stated.  Please keep the max print size in mind when printing on girls sizes and youth sizes.

NOTE: Any print that goes over a seam can result in imperfections. YOUR ART DEPT. will not accept responsibility for imperfections due to printing seams or non-flat surfaces. 

 

CLAIMS & REPRINTS:

We go to great lengths to try and ensure every order that leaves our shop is accurate.  All of our customers are valued customers regardless of size of order, and we want you to know that.  Any order printed differently than approved proof will be granted a reprint of the defective product.  All claims must be submitted within 72 hours of delivery date.  Please call, stop in, or email to submit your claim.  If any errors are the fault of YOUR ART DEPT. we will gladly accept responsibility and redo the items produced with errors.  We do not offer refunds unless otherwise approved, but will redo any production errors that exceed the spoilage rate.  We do require you return the items with error.  We will only replace the amount of items that are returned.

 

SAMPLES:

Our staff is more than happy to help you select the apparel that you want.  However, you must make sure the item you select is right for you.  Ultimately, it’s your decision.  YOUR ART DEPT. will not be responsible for the garments you pick out.  If you are unsure of the exact garment you want, we will order in samples or size runs for you.  These will be charged at a per piece rate.  Any sample that can be used toward your order will be credited toward your order.  You will be responsible for any shipping costs to get samples in.  All samples must be paid in full at time of order unless otherwise stated.

 

OUT OF STOCK ITEMS:

YOUR ART DEPT. will not be responsible for items that are out of stock.  While we check items we know have potential stock issues, all garments are ordered after your order is placed and we cannot guarantee their availability.  If items are out of stock we will provide you with replacements options and get your approval before choosing such replacement items.

 

DECORATING ON CUSTOMER SUPPLIED GARMENTS:

Here at YOUR ART DEPT. we highly recommend using our garments for customization.  We do accept customer supplied goods with the understanding that we will in no way be responsible for any machine damage, spoilage or loss whatsoever regardless of fault.  You are having us print them at your own risk and we always recommend supplying us with a few extra items in the case that some loss occurs.

Shop rates will apply and pricing may differ from our normal pricing grid depending on the scope and complexity of the project.  You will also be responsible for all screen, artwork or other set up fees associated with producing your order.  Please keep in mind the damage/spoilage rate when providing your own garments.  We always recommend you provide extras.  All customer supplied goods will be paid for before being released and a pick up sheet must be signed at the time of check out.  YOUR ART DEPT. will not be responsible for decoration longevity, washouts, etc. on customer supplied items.

 

PAYMENT:

100% payment is due prior to starting orders less than $1000 unless other terms have been agreed upon. Orders that are over $1000 will be required to put down a minimum of 50% prior to starting the order.  Artwork will require a $25, $50 or 50% minimum retainer/deposit depending on the scope and/or complexity of the project.  A service fee of 2% may be added to credit card purchases over $500.

 

CANCELLATION:

Any cancellations will be subject to a 20% restocking fee.  Any pre-payments will be forfeited if any work has begun. Depending on the situation we may issue a partial refund minus expenses that YOUR ART DEPT. has accrued for work performed.  If production has begun we cannot cancel your order.

Trans